BigRoad Has Enabled Crystal Tours To Get Back to Providing Exceptional Customer Service
Carl Bubnoski was using paper logs to track his hours-of-service (HOS). He'd often have to fill them our quickly so he could get back to helping his customers. Being rushed, this somtimes resulted in form-and-manner errors. He needed a way to quickly and accurately complete his logs so he could focus on providing exceptional customer service. With BigRoad, he did just that!
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With help from BigRoad, Crystal Tours was able to:
- Improve time management to enhance customer service
- Reduce logbook errors resulting in preventing violations
- Get on track to ELD mandate compliance by creating efficiency and reducing administative tasks